Privacy Policy

Effective Date: February 5, 2025

Introduction

This Privacy Policy outlines the practices and policies of Big Dog Pawn & Jewelry ("we," "us," or "our") regarding the collection, use, and protection of personal information provided by users ("you" or "users") through our website, in-store transactions, and mobile communications.

By using our services or submitting your personal information, you agree to the practices described in this Privacy Policy.

1. Collection of Personal Information

We collect personal information from users when:

You voluntarily provide it in-store or through our website
You submit your phone number to receive messages via 10DLC
You contact us by phone, email, or SMS
You interact with our digital platforms, promotions, or customer service

Information We May Collect:

Name
Phone number and email address
Billing and shipping address
Government-issued identification (for applicable transactions)
Payment and transaction history
Communication preferences

2. Use of Personal Information

We use your personal information to:

Complete purchases and deliver requested services
Respond to customer inquiries and provide support
Send SMS notifications with your opt-in consent
Improve our services, website experience, and promotional offers
Comply with legal and regulatory obligations

3. Privacy and 10DLC Compliance

As a registered 10DLC messaging provider, Big Dog Pawn & Jewelry complies with industry standards:

Opt-in and opt-out procedures are clearly presented
User data is protected and never sold or shared for marketing or analytics purposes
Opt-in occurs through direct user action and opt-out is available at any time

Messaging Categories
By opting in, you agree to receive SMS communications regarding:

Account Notifications
Customer Care
Occasional Marketing Purposes

Message Frequency Varies.
Message & Data Rates: Standard message and data rates may apply, depending on your mobile service provider.

To opt out of receiving text messages, text "STOP"
For assistance, text "HELP"
For more details on how we protect your information, please review this Privacy Policy.

4. Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Opting Out

You may opt out of receiving SMS communications at any time by texting "STOP" to the number you received the message from. For additional help, text "HELP" or contact us directly.

6. Cookies and Tracking Technologies

We may use cookies or similar tracking technologies to:

Analyze traffic and usage trends
Improve site performance and navigation
Offer customized promotions and content

You can manage your cookie preferences through your browser settings. Disabling cookies may limit the functionality of certain website features.

7. Security

We use physical, electronic, and administrative safeguards to protect your personal information. However, no system can guarantee absolute security, and you provide information at your own risk.

8. Data Retention

We retain personal information only as long as necessary to provide services, meet legal obligations, and resolve disputes.

9. Children's Privacy

Our services are intended for adults over the age of 18. We do not knowingly collect or store personal information from minors.

10. Third-Party Links

Our website or communications may include links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated policies will be posted here with a new effective date. Continued use of our services indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the way your information is handled, please contact us:

Big Dog Pawn & Jewelry
6610 So. State St.
Murray, UT
? 385-800-7296